Contact Centre, Marketing & Sales

Need more information?
Short Learning Programmes
Accreditation
Programme Level
Unit Standard/s
Duration (days)
NQF level
Credits
Core, Fundamental or Elective
Contact Centre Skills (In-bound)
Services SETA Accredited
4
13872: Instil in myself a personal Contact Centre Culture
4
4
4
Core
Contact Centre Skills (In-bound)
Services SETA Accredited
4
10350: Collect and record information queries and requests from customers
4
2
8
Core
Contact Centre Skills (In-bound)
Services SETA Accredited
4
13873: Handle a range of customer complaints in Contact Centres
4
4
4
Core
Contact Centre Skills (In-bound)
Services SETA Accredited
4
10358: Apply in-bound Contact Centre Operations within a commercial environment
4
2
8
Elective
Contact Centre Skills (Out-bound)
Services SETA Accredited
4
13872: Instil in myself a personal Contact Centre Culture
4
4
4
Core
Contact Centre Skills (Out-bound)
Services SETA Accredited
4
10350: Collect and record information queries and requests from customers
4
2
8
Core
Contact Centre Skills (Out-bound)
Services SETA Accredited
4
13873: Handle a range of customer complaints in Contact Centres
4
4
4
Core
Contact Centre Skills (Out-bound)
Services SETA Accredited
4
13883: Apply out-bound Contact Centre Operations within a commercial environment
4
3
8
Elective
Contact Centre Skills (In & Out-bound)
Services SETA Accredited
4
13872: Instil in myself a personal Contact Centre Culture
5
4
4
Core
Contact Centre Skills (In & Out-bound)
Services SETA Accredited
4
10350: Collect and record information queries and requests from customers
5
2
8
Core
Contact Centre Skills (In & Out-bound)
Services SETA Accredited
4
13873: Handle a range of customer complaints in Contact Centres
5
4
4
Core
Contact Centre Skills (In & Out-bound)
Services SETA Accredited
4
13883: Apply out-bound Contact Centre Operations within a commercial environment
5
3
8
Elective
Contact Centre Skills (In & Out-bound)
Services SETA Accredited
4
10358: Apply in-bound Contact Centre Operations within a commercial environment
5
2
8
Elective
Customer Care
Services SETA Accredited
4
252218: Liaise with a range of customers of a business
2
4
4
Core
Customer Care
Services SETA Accredited
4
252210: Handle a range of customer complaints
2
4
4
Core
Ethics in the Workplace
Services SETA Accredited
4
252217: Comply with organisational ethics
1
4
4
Core

scroll>

back